Hacked account unban help

In this section

• Instagram and Facebook.
• TikTok and Snapchat.
• Business Manager.

Guides in this section

• Hacked: first hour checklist

Route for this notice

The route for this notice, the checklist and the common questions are below.

1. Take back the email account first. Change its password, sign out other sessions, and check forwarding rules.
2. Look for the change-alert email from the platform; many include a link to undo the change.
3. Use the platform's hacked page: instagram.com/hacked or facebook.com/hacked for Meta, Report a problem on TikTok, Snapchat Support's hacked form.
4. Secure business assets: remove unknown admins, partners and apps, and pause ads.
5. Tell friends and followers that recent messages may be fake. Call your bank about any charges.

Checklist

• The original email and phone on the account.
• Photos or videos of yourself, for a selfie check.
• Change-alert emails with dates.
• The device you normally use.
• Bank statements showing unknown charges.

Writing the request

• Give the approximate time it started and what changed (email, phone, name).
• Say what you have done since: email secured, password changed.

Do not

• Paying a hacker who offers to return the account.
• Using 'recovery' services that ask for your password or codes.
• Clicking links in messages that claim to be from the platform.

After the request

• Report fraud to the police or your national fraud service if money was taken.
• Turn on two-factor with an authenticator app or passkey and save backup codes.
• Remove sessions and devices you do not recognise.
• Change passwords on other accounts that shared the same password.

Next options

• The account was disabled after the hacker used it.
• A Business Portfolio or ad account was taken.
• Both the email and phone were changed.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanhelp

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Unbanhelp

Unbanhelp is an independent service that helps with banned, disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, as well as Meta ad accounts, Business Manager, usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.