Facebook needs a code, but you lost the email or phone

Options

1. Recover the email with Google, Microsoft or your provider.
2. Ask the carrier for a replacement SIM on your number.
3. Use facebook.com/login/identify and choose 'No longer have access'.

Route for this notice

The route for this notice, the checklist and the common questions are below.

1. Log in on a device you have used before and read the notice in full; it says whether you can appeal and how long you have.
2. If you were hacked or cannot log in, start at facebook.com/hacked, even if you are not sure it was a hack.
3. If you no longer have the email or phone, use the 'Find your account' page with any older email or number you once used.
4. On a two-factor screen, choose 'Need another way to authenticate?' (or 'Having trouble?' on Android) to reach the identity options.
5. Check Settings, then Account status, for restrictions on posting, messaging or Marketplace.

Checklist

• For Pages: proof that you run the business.
• Screenshots of the notices and any emails from Facebook.
• The profile link or username.
• A clear photo of a government ID that matches the profile name.
• Every email address and phone number ever used on the account.

Writing the request

• State the facts in two or three sentences: the profile is yours, what happened, and what you have changed.
• If the name on the profile differs from your ID, say why (a nickname, a married name, a transliteration).
• Do not include links or attachments the form does not ask for.

Do not

• Creating a second profile while the first is disabled.
• Using a VPN or a new phone for the recovery.
• Calling phone numbers that claim to be Facebook support; Meta has no general public support line.
• Relying on trusted contacts; Facebook says that feature is no longer supported.

After the request

• Watch the email or phone on the account and the Support Inbox.
• Check that your Pages and ad accounts still list you as admin.
• Expect an ID or video selfie step; complete it the first time it appears.
• Once back in, review Where you're logged in and turn on two-factor with an app.

Next options

• The ID step keeps rejecting your document.
• The notice says the decision is final.
• A Page or ad account was taken along with the profile.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanhelp

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Unbanhelp

Unbanhelp is an independent service that helps with banned, disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, as well as Meta ad accounts, Business Manager, usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.