White-label intake for agencies

Route

1. Send details.

Route for this notice

The route for this notice, the checklist and the common questions are below.

1. Confirm which Business Portfolio owns the client's assets.
2. Have the client secure their own login and email.
3. Use partner access for your agency; avoid shared logins.
4. Request reviews from the level that is restricted, in order: profile, portfolio, ad account.
5. Keep a written log of what was done and when.
6. Check whether your agency's own portfolio or people are restricted, since that can block every client you manage.
7. Ask the client to add a second admin they trust, so one blocked profile does not lock the business.

Checklist

• Portfolio and ad account IDs.
• A short timeline of when the restriction appeared and which campaigns were running.
• Screenshots of Account Quality.
• Your agency's own Business Portfolio ID, if you are listed as a partner.
• The client's business registration and website, matching the portfolio details.
• Client authorisation to act on the account.

Writing the request

• Mention any recent changes: a new domain, new payment method, new admins or a sudden budget increase.
• Describe the business and the ads in plain terms, not marketing language.
• Reports go in the client's name unless your agency owns the asset.
• Keep wording factual and consistent across assets.

Do not

• Using one card across many client accounts.
• Promising the client a result or a date; the platform decides.
• Moving client ads to new accounts while restrictions are open.
• Removing the client as admin to 'simplify' the review.
• Running the same rejected ad on another client's account.

After the request

• Keep a record of each request ID and decision.
• Share updates with the client in plain terms.
• Once restored, review admins and partners.
• Review payment methods and remove cards no longer used.
• Document a standard intake for the next time a client account is hit.

Next options

• Several client accounts are restricted at once.
• The client's portfolio needs business verification you cannot complete for them.
• Your agency's own access is restricted.
• The client has lost all admin access.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Unbanhelp

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Unbanhelp

Unbanhelp is an independent service that helps with banned, disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, as well as Meta ad accounts, Business Manager, usernames, impersonation and agency work. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.